FAQ
Ordering & Minimums
HOW DO I RESERVE THE RENTALS?
There are a few ways you can reserve rentals with Petite Events. You can list the items or include specific details or custom requests in the get a quote form or send it via email to info@petiteeventsco.com and we will start a quote for you. If you would like to see the rentals in person before making a reservation you may schedule a warehouse consultation and we will be happy to help you get started.
IS THE PRICING ON THE WEBSITE FINAL?
The rates listed on the website reflect the pricing for the individual item or package only. All orders will include additional fees associated with the order. Please see below for more information regarding our fees.
Inventory Protection
This is a 5% default fee that gets added to all orders. This fee covers light cleaning to the item and normal wear and tear of the items but does not cover damages like liquid or wax spills, weather damage or rips and stains.
Security Deposit
This fee covers damages that can happen during transportation of the items.
100% refundable within 24hours or the next business day after return.
If the item is lost or damaged, this fee will go towards replacing/ fixing the item. If the damage is more than the fee can cover, additional charges will be applied.
Delivery / Pick Up Fee
This fee is based on the total drive time to and from our warehouse, loading and unloading time before and after the event and mileage distance to the event location.
After Hour Delivery
Our normal delivery hours are between 8am – 10am. If you request a delivery before 8am or after 10am a $50/hour fee will be applied to cover the overtime hours of our staff.
Timed Delivery
We will deliver up to 2 hours before the event starts with same day pick up. If a delivery is needed to be at a specific timeframe there will be an additional fee added to prioritize your delivery.
Challenging delivery Fee
Challenging load in and load out and long walkways to the event will result in an additional fee to cover the time and labor required to accommodate a delivery. Challenging delivery include the following: narrow walkways, elevators or staircases and no access to parking within 50ft of the event location.
Inventory Protection Fee
This is a 5% default fee that gets added to all delivery orders. This fee covers light cleaning to the item and normal wear and tear of the items but does not cover damages like liquid or wax spills, weather damage or rips and stains..
DO YOU HAVE A MINIMUM ORDER REQUIREMENT?
All orders will require a minimum spent on rentals, excluding delivery and other fees.
- $150 rental minimum In-store Pick up and Return orders
- $500 rental minimum Delivery within 25miles
- $1000 rental minimum Delivery 25miles – 50miles
- $1500 rental minimum Delivery within 50 – 75miles
- $2000 rental minimum Delivery within 75-100miles
Delivery & Will Call
DO YOU OFFER DELIVERY?
Yes, we offer delivery from Natomas, Sacramento. We deliver to Sacramento and surrounding cities. Please refer to our minimums for more information on our delivery requirements.
WHEN WILL YOU DELIVER?
Delivery Drop off and Pick up times are arranged based on the event start & end time you provide on the wish list form. We deliver anytime up to 2 hours before your event start time with same day pick up after the event, unless otherwise discussed.
If you require delivery within a specific time frame or outside of our standard delivery hours, an additional “timed delivery” or an “before/after hour delivery” fee will be applied.
ARE DELIVERY AND PICK UP INCLUDED IN THE RENTAL RATE?
Delivery and pick up services are not included in rental rate. The delivery fee is determined from the distance from business to event location. This covers fuel and maintenance for our vehicles as well as our staff’s time.
CAN I PICK UP MY ORDER?
Yes! All pick up orders require a $150 worth of rentals.
Pick up is available for small orders and items only. You can find out if the item is available for pick up by reaching out to us directly.
To ensure a seamless experience at pick up/return please be prepared:
- Make sure to check the dimensions to accommodate the items.
- Make sure to bring proper help for loading/unloading larger items.
- Make sure to have proper tie-down straps to secure items you are picking up.
IS SET UP/ BREAKDOWN INCLUDED WITH DELIVERY?
Set up is complimentary for locations no more than 50 feet away from the loading/unloading areas. If the area for set up is more than 50 feet from the loading/unloading area and/or there are elevators and stairs leading to the venue additional fee will be applied.
If you decide not to have Petite Events set up your items, they must be re-stacked and placed exactly how they were when delivered.
ARE AFTER HOUR PICK UPS AVAILABLE?
After hour pick ups are available but are subject to an after hour drop off/pick up fee of $100/hr. Please reach out with your delivery preferences and we will do our best to accommodate.
Our normal hours for delivery are 8:00am-10:00pm.
Cancellations
WHAT IF I NEED TO CANCEL MY ORDER?
We are able to issue full refund if your order is cancelled within 24 hours after placing it.
No refunds to be issued for orders cancelled after 24 hours of placing the order.
WHAT IF MY EVENT IS CANCELLED/POSTPONED DUE TO COVID?
Petite Events will be happy to work with you to move your order to a new date if your event is postponed due to Covid (only). We can not guarantee the items will be available but will do our absolute best to fulfill your rental needs.
In the event that your order needs to be canceled, we require at least a 30 day notice of cancelation. The initial 50% deposit is non-refundable at any point.
If your event is canceled due to Health Pandemic and CDC restrictions, we will accommodate to postpone the event to a new date as soon as reasonable. We can not guarantee the items will be available but will do our absolute best to fulfill your rental needs.
If your event is cancelled due to Covid, Petite Events will issue store credit equivalent to the order deposit that can be used for a future event (terms and restrictions apply).